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Customer Service Manager

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Hi!

Our client is looking for an experienced Customer Care Manager to help lead a team and provide excellent service to homebuyers. 

About

Our client is a diversified real estate developer and builder with expertise in land acquisition, homebuilding, community design, entitlements and office, R&D and retail development. They have committed over $1.5 Billion in investments since inception and has successfully entitled over 5,000 residential lots.


Duties, Responsibilities and Conduct:

  • Complete quality control inspections on all homes and create detailed punch lists
  • Detailed eye for construction quality required
  • Desire to satisfy all customers
  • Train Customer Reps
  • Walk and Inspect homes
  • Likeable personality that enjoys people
  • Capable of prioritizing outstanding work orders and multi-tasking to meet deadlines
  • Good communicator, both electronically and in-person
  • Capable of organizing and supervising trades
  • Always acts in a professional and ethical manner
  • Build and maintain excellent relationships with the team, subcontractors, and material suppliers
  • Other duties, as assigned

Required Qualifications:
  • Minimum Bachelor's Degree or equivalent required with at least 5 years of experience with homebuilding customer service
  • Proficient with MS Office (Word and Excel)
  • Ability to utilize smart phone, tablet, or laptop
  • Home owner Orientation experience 
  • Warranty experience 
  • Works effectively in high pressure situations
  • Team player ready to perform other duties, as assigned

    Apply now for immediate and confidential consideration!
     
    Benefits
    Our client offers top level pay and bonus in addition to a comprehensive benefits package for qualified employees which includes 100 % of employee Medical coverage, Dental, Vision, 401k program, quarterly health & wellness reimbursement, Car allowance, and more.
     
     
    If you are interested in the position, please email my at Hunter.Deverian@PTSadvance.com Thank you.