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Customer Outreach Specialist - Miami Area

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Position Overview:
The candidate will serve as a representative of the company to
communicate the client program to Customers and acquire easements on behalf of the
client. This is a Customer outreach project associated to overhead and underground
powerline construction projects.
Duties/Responsibilities:
Act as a positive point of contact to customers
Assist with researching public records to determine property ownership
Research client customer information systems for customer and ownership
information
Collect and document receipt of executed documents
Review project requirements and report deficiencies
Adhere to safety standards and procedures (i.e. use of PPE, etc.)
Document landowner communications
Prepare and review easements
Serve as notary in acknowledgment of legal signatures
Communicate effectively to colleagues and customers
Meet weekly goals set with Manager
Optimize use of time by scheduling appointments when possible, research
efficient routes, etc.
Qualifications:
Frequent local travel in the Miami area
The physical ability to walk short distances multiple times a day (i.e. outdoors,
from a vehicle to a customer meeting location, sometimes in inclement weather)
Excellent customer service skills
Proficient in English is required
Bilingual is preferred
Ability to engage in small talk and talk with strangers (over the phone and in
person)
Ability to drive local and long distances on a regular basis
Ability to get in and out of the car multiple times a day between customer
meetings
Proficient use of Microsoft Word, Excel & Outlook
Basic Process and flowchart skills.
Valid Driver License required
Physical Qualifications:
Prolonged periods outside conducting field work
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