Customer Outreach Specialist 

• Fort Myers, FL / Sarasota, FL / Punta Gorda, FL / Naples, FL / Bradenton, FL
• Driving Position - Must have a clean driving record 
• Pay: $21 per hour

Position Overview

The candidate will serve as a representative of our client to communicate the end client program to Customers and acquire easements on behalf of the client. This is a Customer outreach project associated to overhead and underground powerline construction projects.

Duties/Responsibilities

• Act as a positive point of contact to customers
• Assist with researching public records to determine property ownership
• Research client customer information systems for customer and ownership information
• Collect and document receipt of executed documents
• Review project requirements and report deficiencies
• Adhere to safety standards and procedures (i.e. use of PPE, etc.)
• Document landowner communications
• Prepare and review easements
• Serve as notary in acknowledgment of legal signatures
• Communicate effectively to colleagues and customers
• Meet weekly goals set with Manager
• Optimize use of time by scheduling appointments when possible, research efficient routes, etc.

Minimum Qualifications

• Frequent local travel
• The physical ability to walk short distances multiple times a day (i.e. outdoors, from a vehicle to a customer meeting location, sometimes in inclement weather)
• Excellent customer service skills
• Proficient in English is required
• Bilingual is preferred
• Ability to engage in small talk and talk with strangers (over the phone and in person)
• Ability to drive local and long distances on a regular basis
• Ability to get in and out of the car multiple times a day between customer meetings
• Proficient use of Microsoft Word, Excel & Outlook
• Basic Process and flowchart skills.
• Valid Driver License required

Physical Qualifications

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift to 25 pounds at a time
• Prolonged periods outside conducting field work