PTS Advance is actively searching for Customer Service Project Coordinators to work with one of our large OEM clints in the greater Columbus area. The Customer Service Project Coordinator works with Sales partners to create and manage orders, manage order changes, provide communication to customers and stakeholders, and manage invoice generation. From the time a sales quote becomes an order, until the invoice is approved and paid by the customer.  

Customer Service Project Coordinator is responsible for the workflow. 

This includes:

 Communication with customers and process partners
regarding order status, changes to schedule or issues to
resolve
 Proactive management of customer needs through
communication and problem resolution
 Utilizes problem solving skills to manage customer orders
and ensure applicable policies are followed, terms and
conditions are met, escalations are resolved, and invoices
are correctly issued
 Coordinates with Operations Management and Supply
Chain to meet customer demands against inventory and
production schedules. Ensures accuracy and execution of
special-order requirements cross-functionally to satisfy
customer needs
 Participates and gives input in process improvement
activities utilizing the Vertiv Operating System
 Completes tasks as assigned to support Sales Offices
 Manages periodic close process ensuring all client
milestone invoices and project costs are posted or accrued
if work is in place and of material value.
 Manages project financial closeout along with project
team. Ensure that invoices match purchase orders and
change orders
 Supervises current projects and coordinate with team
members to keep workflow on track
Manage project-related paperwork by ensuring all
necessary materials are current, properly filed and stored
 Assist with all internal and external audit requests

Skills:
 Excellent customer service skills
 Professional communication skills, both written and verbal
 Excellent organizational, analytical, and interpersonal skills
 Detail-oriented
 MS Office proficient
 Ability to work and multi-task in a fast-paced environment
 Previous customer service or technical experience preferred
 Oracle ERP experience desired
 Minimum of 2 years of sales experience preferred

This position is interviewing in the next week. If Interested in this exciting opportunity, please email your resume to Justin.Brace@PTSadvance.com