Current Job Openings
Our client produces products such as gasoline, diesel fuel, jet fuel, specialty lubricant products and specialty and modified asphalt. They own and operate refineries across the US and markets its refined products in the Southwest U.S., the Rocky Mountains extending into the Pacific Northwest and in other neighboring Plains states. They are seeking a Desktop Support Technician to support their refinery team in West Bountiful, UT.
In this role, you will perform the following:
* Performing comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, mobile devices, and other peripherals.
* Installing, configuring, and troubleshooting core end user software and non-core software (specialized applications) as needed.
* Troubleshooting and installing network and networked peripherals (Wi-Fi, mifi, etc.) issues
* Documenting troubleshooting steps applied in ticketing system and sharing findings with peers. Monitoring ticket closeout in a timely fashion.
* Updating physical assets within asset management tracking system.
* Educating customers on better uses of IT while or self-help options while performing troubleshooting of existing or new devices.
* Documenting troubleshooting steps applied in ticketing system and sharing findings with peers. Monitoring ticket closeout in a timely fashion.
* Updating physical assets within asset management tracking system.
* Educating customers on better uses of IT while or self-help options while performing troubleshooting of existing or new devices.
* Performing customer service representative responsibilities as needed.
* Looking for ways to better engage end users, ensuring they walk away more productive and become enthused about IT with each interaction.
* Looking for ways to better engage end users, ensuring they walk away more productive and become enthused about IT with each interaction.
Our client has set a start date of 3/1/2022 for this position. Contact Laura Bickel at 949-268-4074 or at Laura.Bickel@PTSadvance.com for immediate and confidential consideration.
