Current Job Openings
Sr. Field Support Specialist
The Senior Field Support Specialist provides a combination of project management and technical coordination for infrastructure projects and operational initiatives based on business requirements from field offices, as defined by the scope of the project. The primary focuses of this position is to be the single point of contact for all IT related issues at the assigned site. This includes taking ownership for all IT issues and concerns, ensuring the appropriate escalations, and assist in determining the root causes of IT issues are understood and addressed.
Other responsibilities include, but are not limited to:
Interact, build, and maintain strong relationship with all levels of the organization
Responsible for supporting all hardware and software on company desktops and providing second/third level desktop support
Install and troubleshoot Microsoft Windows 8/10 operation systems and standard business application, including desktop systems, associated peripherals, and verification of operation
Experience in setting up MFP such as: Xerox, Konica-Minolta, and HP units for network scanning, scan to email, fax, and network printing
Work with other IT groups to rollout hardware and software upgrade, implement new equipment and services, and assist with new product testing and special projects
Provide current communication and assist in the execution of IT initiatives that might impact the respective assigned sites
Develop and maintain up-to-date PC and accessories inventory and promote IT standards for their assigned sites
Respond to phone and e-mail inquiries that are placed in the support center and directly interact with customers to resolve local and network related issues
Follow up with end users to ensure problems are resolved successfully and satisfactorily
Provide IT training to customers to ensure successful use of IT equipment
Document and revise all resolutions to be updated in IT knowledge basE
Be able to manage a heavy caseload and respond to customers request in a timely fashion
Work flexible schedule, including possible holidays and provide off hours support on an on-call basis
Ability to lift at least 30lbs
Travel expectation: 75% travel of the time within a three to four hour driving radius. Some overnight stays will occasionally be required
Support map document attached for reference
Qualifications
The successful candidate will meet the following qualifications:
College or technical school degree is preferred
2 or more certifications are required in lieu of a degree: A+, Net+, Security+, MCP, MCDST, MCSA, MCSE, ITIL or equivalent
5 or more years of work related experience is required
Responsible for working 2ndand 3rd level tickets
Ability to manage multiple projects
Experience in the following IT areas - PC, LAN, WAN, MPLS, Site to Site VPN, wireless, database and Cloud-based solutions, and DOS-based applications are required
Ability to setup and manage mobile devices required (iPhone, iPad, Tablets, Android, and etc.) is required
Experience working with an ITSM software is required (Clientele and/or Remedy is preferred)
Prior experience in SCADA, GIS applications, and Gas Measurement applications is preferred
Self-motivated and able to work with limit supervision
Understanding of business strategy and the impact of IT on those strategies
Exceptional customer support and interpersonal skills
Excellent troubleshooting and problem solving skills
Excellent verbal and written communication skills
Strong organizational skills
Must have a clean driving record, definitely no major infractions
Must Have a dependable and reliable vehicle
Have a mobile device (Apple\Android) that can be configured to use with or MDM solution. The device cannot be rooted or Jailbroken as our system will reject those devices due to security
The Senior Field Support Specialist provides a combination of project management and technical coordination for infrastructure projects and operational initiatives based on business requirements from field offices, as defined by the scope of the project. The primary focuses of this position is to be the single point of contact for all IT related issues at the assigned site. This includes taking ownership for all IT issues and concerns, ensuring the appropriate escalations, and assist in determining the root causes of IT issues are understood and addressed.
Other responsibilities include, but are not limited to:
Interact, build, and maintain strong relationship with all levels of the organization
Responsible for supporting all hardware and software on company desktops and providing second/third level desktop support
Install and troubleshoot Microsoft Windows 8/10 operation systems and standard business application, including desktop systems, associated peripherals, and verification of operation
Experience in setting up MFP such as: Xerox, Konica-Minolta, and HP units for network scanning, scan to email, fax, and network printing
Work with other IT groups to rollout hardware and software upgrade, implement new equipment and services, and assist with new product testing and special projects
Provide current communication and assist in the execution of IT initiatives that might impact the respective assigned sites
Develop and maintain up-to-date PC and accessories inventory and promote IT standards for their assigned sites
Respond to phone and e-mail inquiries that are placed in the support center and directly interact with customers to resolve local and network related issues
Follow up with end users to ensure problems are resolved successfully and satisfactorily
Provide IT training to customers to ensure successful use of IT equipment
Document and revise all resolutions to be updated in IT knowledge basE
Be able to manage a heavy caseload and respond to customers request in a timely fashion
Work flexible schedule, including possible holidays and provide off hours support on an on-call basis
Ability to lift at least 30lbs
Travel expectation: 75% travel of the time within a three to four hour driving radius. Some overnight stays will occasionally be required
Support map document attached for reference
Qualifications
The successful candidate will meet the following qualifications:
College or technical school degree is preferred
2 or more certifications are required in lieu of a degree: A+, Net+, Security+, MCP, MCDST, MCSA, MCSE, ITIL or equivalent
5 or more years of work related experience is required
Responsible for working 2ndand 3rd level tickets
Ability to manage multiple projects
Experience in the following IT areas - PC, LAN, WAN, MPLS, Site to Site VPN, wireless, database and Cloud-based solutions, and DOS-based applications are required
Ability to setup and manage mobile devices required (iPhone, iPad, Tablets, Android, and etc.) is required
Experience working with an ITSM software is required (Clientele and/or Remedy is preferred)
Prior experience in SCADA, GIS applications, and Gas Measurement applications is preferred
Self-motivated and able to work with limit supervision
Understanding of business strategy and the impact of IT on those strategies
Exceptional customer support and interpersonal skills
Excellent troubleshooting and problem solving skills
Excellent verbal and written communication skills
Strong organizational skills
Must have a clean driving record, definitely no major infractions
Must Have a dependable and reliable vehicle
Have a mobile device (Apple\Android) that can be configured to use with or MDM solution. The device cannot be rooted or Jailbroken as our system will reject those devices due to security
