Job Description

* Provides technical assistance to users, troubleshooting hardware and software issues on desktop computers, laptops, and various peripheral devices

* Install, configure, and maintain hardware and software, ensure system performance and security, and evaluations on new software and hardware

* Also respond to service requests and document solutions to common problems

* Effective communication skills are essential as they often interact directly with end-users to resolve technical issues

* Also provide technical assistance and training to users to maximize the value of technology in business

Technical Skills/Requirements:

* Degree or diploma in Computer Science, IT, or a related field

* Experience in technical support, customer service, or a similar role

* Knowledge of computer systems, hardware, and software

* Familiarity with network configurations, operating systems like Windows, macOS, Linux, and IT security protocols