Position Overview:
Pay rate: $20-30/hr (based on candidate experience)
Location: Downtown Houston, Texas
Schedule: Monday - Thursday in office, Fridays work from home. (allowed 3 days a month to work from home once training period is completed)
Duration: 2 year contract to hire

The Sales Support Specialist will perform a variety of operational functions to support the setup and maintenance of customer accounts in IT systems. This role will be responsible for ensuring the customer requests, inquiries and set ups are completed accurately and timely while maintain a primary focus Operational Excellence. The Sales Support team also troubleshoots a variety of issues and works collaboratively with other teams to resolve Customer disputes. There is a heavy emphasis on understanding various processes and systems and their innerworkings within end-to-end Supply chain with an expectation for continuous improvement. This is a developmental role for a person interested in understanding the complexity of maintaining customer accounts, Marketing & Sales landscape, and troubleshooting in everyday operations. The expectation is that the successful candidate will learn Marketing & Sales business and become a focal point for all inquiries related to customer accounts and Sales Support processes.
 
Responsibilities
* Create Customer accounts using internal systems to facilitate the end-to-end completion of setups working with OSP terminals. (For example, SAP, Toptech Terminal Management System, Salesforce, Right Angle)
* Champion Sales Operational Excellence while ensuring policy, process, and authority compliance
* Consistently demonstrate a customer focus in all tasks by actively working to understand how we can best support our customers and their business needs
* Maintain adherence to prescribed controls by ensuring accurate and up-to-date completion of work
* Ability to effectively engage internal and external stakeholders to facilitate setups and troubleshoot customer setup issues
* Provide second level trouble shooting support for setups to ensure timely resolution and successful customer loading
* Capacity to work in a dynamic environment, interacting with internal and external staff, and customers.
* Position needs to have capability to understand multiple processes and systems and how they are integrated
* Demonstrate leadership attributes and support of continuous improvement of processes through knowledge sharing with cross functional teams
* Multi-tasking and managing varying priorities
* High level of organizational skills required
* Special Projects as necessary
 
Experience and Qualifications Required:
* Bachelor's Degree required. (Marketing/Business/Finance/Information Technology degree preferred.)
* Minimum two (2) years or more experience in business/marketing/information technology/or related field
* Candidate will be highly organized and able to work on multiple projects simultaneously, both in a team and individual atmosphere
* Position requires strong interpersonal skills and the ability to interact with external stakeholders
* Candidate should be comfortable working on complex issues in a team environment to achieve a resolution
Advanced Excel skill required. Pivot and Formula experience
Preferred Qualifications:
* Demonstrates exceptional written and verbal communication skills
* Ability to collaborate to complete tasks and across various teams
* Ability to build rapport with internal and external stakeholders across various teams
* Multi-tasking and managing varying priorities
* High level of organizational skills required

Please email me directly with your updated resume' and the best time/day of the week to give you a call! 

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