Current Job Openings
The Senior Desktop Support Technician is one of the first points of contact for internal office users seeking IT assistance. Each technician should be able to walk into the environment and perform Tier 1 and 2 troubleshooting for hardware and software issues with premium customer service and communication skills. The Senior Technician will make every effort to learn the IT team structure and follow escalation processes for business-critical processes. Asset management and delivery is one of the key points of this position. Understanding imaging processes and procedures and ensuring Service Excellence on a daily bases.
Required:
- 4+ years of Desktop Support experience 50% of which includes face to face contact with users
- Advanced knowledge of Active Directory
- Experience troubleshooting Windows 10
- Foundational knowledge of networking and Tier 1 troubleshooting
- Advanced Office 2016/2019/O365 knowledge
- Working knowledge of ServiceNow
- Strong customer service/phone presence
- Analytical thinking skills
- Advanced understanding of computer hardware and software including CLI and PowerShell
Preferred:
- Ability to document / train helpdesk staff
- Working with 3rd party vendors
- Basic knowledge of PowerShell
- Basic knowledge of SCCM, MEMCM, and Intune
- Advanced 10 knowledge
- Advanced Office 2016/2019/O365 knowledge and troubleshooting
