Current Job Openings
Our client has an immediate need for an experienced eBusiness Support Specialist.
Location: Remote or Onsite (Location TBD based on candidate qualifications)
Start Date: ASAP
Assignment Length: 4–6 months
Work Hours: 8 AM – 5 PM EST | 40 hours/week
Temp to Hire: No
Start Date: ASAP
Assignment Length: 4–6 months
Work Hours: 8 AM – 5 PM EST | 40 hours/week
Temp to Hire: No
Job Summary:
We are seeking an experienced eBusiness Support Specialist to support a digital solutions team. This internal/external customer-facing role is responsible for identifying and troubleshooting end-user issues related to online platforms, including eCommerce sites and integrated digital systems. You will provide first-level technical triage, complete administrative tasks, and help ensure seamless customer experience.
Key Responsibilities:
- Provide first-level support for technical issues related to digital platforms.
- Troubleshoot customer inquiries, outages, and other digital experience concerns.
- Perform administrative functions such as user registration and documentation.
- Collaborate cross-functionally to resolve technical problems and improve support efficiency.
- Take ownership of new assignments as needed.
Qualifications:
Education & Experience:
- Bachelor's degree or equivalent (3+ years relevant experience)
- 3+ years in customer service; experience with eBusiness/eCommerce preferred
- Familiarity with SAP, Business Warehouse, and Hybris (preferred)
Skills & Abilities:
- Strong critical thinking and problem-solving skills
- Excellent verbal and written communication
- Proven ability to perform under pressure and meet tight deadlines
- Comfortable handling evolving priorities and new task
Pay rate: $27-$28
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