Current Job Openings
- Work closely with users to fully understand business problems and engage appropriate IT teams to develop solution options.
- Report the status of assigned tasks and projects to management.
- Work to build and maintain relationships, which includes within IT team, cross-teams, customers, partners, etc.
- Prioritization - At all times we are under time pressure of varying degree and this means prioritizing the work effectively.
- Acts as an escalation point where difficult or controversial calls are received.
- Ensure consistent, high quality and accurate technical support to increase client satisfaction.
- Establish and maintain customer service standards and best practices.
- Manage the overall training provided to IT and the business – providing content recommendations, review, deployments, policies, and improvements.
- Collaborates with other IT groups and business units to evaluate processes and tools for training opportunities.
- Organized, clear, and concise communication with employees, co-workers, and management.
- Manages ad hoc needs presented by leadership or other IT teams
#INDG
