Current Job Openings
Job Title: Service Desk Analyst
Location: Geismar, LA 70734
Contract Duration: ASAP - Dec 2026 (Possibility of Permanent Hire)
Location: Geismar, LA 70734
Contract Duration: ASAP - Dec 2026 (Possibility of Permanent Hire)
Role Description:
In this role, you will be responsible for managing incoming IT service requests and providing Tiers 1 & 2 support. You will be the go-to person for resolving technical issues, particularly with hardware and software, while ensuring seamless laptop replacements and setups.
Responsibilities:
- Fielding all incoming IT support tickets and triaging them to the appropriate department for resolution.
- Troubleshooting and resolving Tier 1 & 2 technical issues, including software, hardware, and network-related concerns.
- Replacing old staff laptops with new ones, including the building, imaging, and configuring of laptops for end users.
- Physically traveling to various departments within a plant setting to perform laptop swaps and provide support.
- Collaborating with team members to meet daily support ticket goals and ensure timely resolution of all issues.
Qualifications:
- Minimum 2 years of IT experience in a support or technical role.
- 1 year of manufacturing or plant environment experience is preferred.
- 2 years of experience with Microsoft Office tools (Excel, Word, PowerPoint, etc.).
- 2 years of hands-on experience with Dell hardware, including laptops, docking stations, and other office machines.
- Valid driver's license.
- Strong multi-tasking abilities with a proven track record of meeting deadlines and completing tasks efficiently.
- Ability to physically transport and move equipment across the plant, either manually or using a cart/buggy.
This is an exciting opportunity for a motivated individual who enjoys a hands-on role and thrives in a fast-paced, dynamic environment. If you meet the qualifications and are looking to make an impact while growing your career, we'd love to hear from you!
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